OPEN Hairdressing relies on feedback from clientele to ensure we maintain high standards across all our salons. From customer service, to products to your appointment – it’s vital that we take the time to listen to you and hear about your experiences with us. And for one clients, it seems we fulfilled our mission to bring London style hairdressing closer to home. Sally Le-May reveals how a change in circumstances turned out for the better, with the help of an online community:
Sally, how did you first hear about OPEN Hairdressing?
I always used to get my haircut in London, but my circumstances changed. I needed to remain closer to home because of a family member’s ill health. However, I went on Facebook to ask for recommendations, and so many people recommended OPEN Hairdressing Harpenden that I just had to try them out. I’m so glad I did!
What do you enjoy most about being at OPEN?
I love the whole experience of being at OPEN. The minute you walk in the door you are greeted by friendly staff who clearly love every minute of what they do. Everyone is super talented and the vibe in the salon is awesome. The coffee is pretty good too.
Why do think OPEN Hairdressing is different to other salons?
Above all, the staff make OPEN. The stylists and colourists are at the top of their game, super professional and extremely innovative. They listen to what you want, make great suggestions and really take the time to give you their best. I’ve been heading to London for years but no need anymore.
Are there any particular products that we use that have made a difference to you and your hair?
I have extremely thick, short hair. Therefore, the Davines This is a Strong Dry Wax that Oli Tilney recommended is brilliant for taming it.
What would you say to someone who is considering changing hair salons?
Don’t hesitate to visit OPEN. I have recommended OPEN in Harpenden to lots of my friends as well as people looking for recommendations on Harpenden Parents Network. They’ve all been really happy with the experience.
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